Privacy Policy

Gorilla Car Wash Company ("Gorilla Touchless Car Wash," "we," "us," or "our") operates car wash facilities in Pflugerville, Pearland, San Antonio, and Temple, Texas. This Privacy Policy describes how we collect, use, and protect information you provide to us through our website, kiosks, customer support line, and other interactions with our business.

By using our website, visiting our locations, or contacting our customer support line, you agree to the practices described in this Privacy Policy.

We collect information you voluntarily provide to us, including:

• Your phone number and the content of your message when you call or text our customer support line
• Payment information when you purchase services (processed securely through third-party payment processors — we do not store full card numbers)
• Communications you send to us via phone, text, email, or web form
• Reviews or feedback you submit about our services

We also automatically collect certain information when you use our website, including IP address, browser type, pages visited, and referring website, through cookies and similar technologies.

We use SMS/text messaging solely to respond to inbound customer support inquiries. When you call or text our support line at (512) 877-2250, we may respond via text to help resolve your question or issue. We do not initiate unsolicited text messages and do not use your phone number for marketing or promotional purposes.

If at any time you wish to stop receiving text responses, reply STOP to any message from us. Reply HELP for assistance. Standard message and data rates from your wireless carrier may apply. Wireless carriers are not liable for delayed or undelivered messages.

We use the information we collect to:

• Process your payments and provide car wash services
• Respond to your customer support inquiries via phone or text
• Resolve issues or complaints related to our services
• Improve our services, website, and customer experience
• Comply with legal obligations and enforce our terms
• Analyze website traffic and usage patterns to improve our online presence

We do not sell, rent, or trade your personal information to third parties. We may share information with:

• Service providers — companies that help us operate our business such as payment processors (Stripe), customer support platform providers (Allo), and website hosting providers (Squarespace). These providers are contractually required to protect your information
• Legal compliance — when required by law, subpoena, or other legal process, or to protect the rights and safety of our customers and business
• Business transfers — in the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Payment transactions are processed through PCI-compliant third-party payment processors. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website. We may use third-party analytics services such as Google Analytics to understand how visitors use our website.

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly.

You have the right to request access to, correction of, or deletion of the personal information we hold about you, subject to certain legal obligations. To exercise any of these rights, or to stop receiving SMS responses, contact us at support@gorillacarwashcompany.com or reply STOP to any text message from us.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Gorilla Car Wash Company LLC
Email: support@gorillacarwashcompany.com
Phone: (512) 877-2250
Website: www.gorillacarwashcompany.com